RETURNS PROCEDURE
To organise a return, the following procedure should be followed.
- Ensure you have read our returns policy and are happy your return meets our returns requirements. (If you are unsure please email one of our friendly customer service team members will be able to assist you).
- Please have your invoice / order number ready to provide.
- Ensure item(s) are in original packaging and suitable for resale.
- Returns are to be sent back to Rola Hair Extensions at the customer’s expense (unless proven faulty):
- Upon receipt of the returned goods, Customer Service will assess the product, and notify the customer of the outcome within 2 business days.
- Any replacements (subject to available stock) or refunds will be processed by our Customer Service team within 7 business days of receipt of the return.
- Please note any returns that don’t meet our returns terms will be sent back to you. You will charged for the return freight.
- Rola Hair Extensions will not be held liable for items which may go missing in the post during transit. For that reason, we highly recommend sending your parcel via Registered Post, and able to be tracked at all times.
- If you have any kind of QUALITY concern, please call Rola Hair e for assistance on our free call number 0412112917 and one of our friendly customer service team members will be able to assist you.
